Lis, 34, said she only got to see seconds of the performance before experiencing the “unthinkable”.
“For about 15 glorious seconds, he descended the steps of Alexandra Palace uninterrupted but from then on major issues with the streaming service were enough to do the unthinkable – ruin a Nick Cave show,” she said.
“We could sense that it was another incredible performance from Nick Cave but sadly couldn’t appreciate the full effect.”
Melbourne-based comedy writer Declan Fay, a life-long Nick Cave fan, said he was luckier as his stream began freezing six minutes in.
The 41-year-old said he loaded the stream on both his brand new computer and his partner’s computer but neither worked. It was then he turned to Twitter and realised he wasn’t the only one encountering issues with the Dice app.
“You think it’s you,” he said. “As an ex-Catholic I’m always going to blame myself but then I went onto Twitter and saw the top trend was Nick Cave and it was people demanding refunds.”
He said the fault seemed to lie with the app.
“Think about it Dice – Dicey – it’s such an appropriate name, even Dice – it’s like a gamble,” he said.
Fay said he managed to watch Cave perform Mercy Seat, Higgs Boson Blues and Jubilee Street but said it was a “bummer” not to be able to see the full performance.
“You’re watching it on tenterhooks the whole time because you’re waiting for it to be yanked away from you… It’s just a bummer.”
But he said the night wasn’t completely lost as he spent the night tweeting humorous revised lyrics to Cave’s best-known tracks about the technological fail.
“There are worse ways to spend your night than hate-tweeting a dodgy app,” he said.
Fay said he would like a refund of the $29 ticket he purchased to watch the stream but would also be happy if the video was put online to watch on-demand for a short time.
Promoters had billed the event as a one-off global live streaming event that would not be put online afterwards.
But in an email to ticket holders, Dice said: “We’re aware that you may have experienced technical issues with tonight’s stream.”
“We apologise that it wasn’t the experience you expected, and thank you for your patience.
“The film will be made available to all ticket holders from 4pm AEST Friday 24th July until 4pm AEST Sunday 26th July.
Passwords and links would be emailed at 3.30pm on Friday, the company said.
Latika Bourke is a journalist for The Sydney Morning Herald and The Age, based in London.